Identify, analyse and improve key business processes
The term Business Process Management (BPM) is widely used and found in marketing messages of IT suppliers, Lean and Six Sigma practitioners, management consultants and more.
But what does this actually mean, and how can organisations identify whether business process management is something that should be considered?
Business process management
An organisation is only as good as its processes. To be able to make the necessary changes in an organisation, one needs to understand the existing key processes of the company.
Primary activities are those that directly touch the customer, while support activities are those that are generally administrative. It is the primary, end-to-end customer-touching processes that are paramount to gaining and sustaining competitive advantage. Primary business processes deliver the business value to customers and the support activities are purely costs.
The first step is to identify which key processes need improvement. Essentially the identification of key processes can be a formal or informal exercise. There may be some obvious performance gaps which steers this process selection. Alternatively, a set of criteria derived from strategic and tactical priorities may be selected. It is important to select the business process or processes which have the greatest impact on delivering competitive advantage, enhanced customer requirement or for pure cost saving processes in administrative business support.
ECM Demo
Business challenges
There are many business challenges that can determine the need for business process management software. For example, a desire to go paperless, deliver cost savings or to enable integration between existing applications.
An organisation may want to maximise the return on existing technology investment, increase time and cost savings by automating processes, reducing the cost of asset ownership or improve performance to meet contractual agreements. All these business goals are achieved through use of business process management software.
The solution
The Collate approach is based around method and technology using best practice methodology in the identification and redesign of processes and Enterprise Content Management technology to create more efficient processes.
Benefits of our business process management solutions:
- Enhanced customer service
- Increase in productivity
- Improved quality management
- Improved safety working conditions
- Cost efficiency
The Collate business process management approach uses both methodology and technology. We will work with you to identify your key business processes, plan, cost, and with technology design optimised processes to achieve ROI. We can create more efficient business processes and provide both training and on-going support.
Next steps:
- Discuss your requirements with one of our specialist consultants
- Receive a demonstration of our software
Testimonials
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RNLICaroline Slater, Networks and Telecoms Poole, Dorset.
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Macmillan Caring LocallyNeal Williams, Trust Secretary Christchurch, Dorset.
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U-DriveRichard Sutton, General Manager Portsmouth, Hampshire.
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Bournemouth FoodbankDeborah Bramley, Bournemouth Foodbank Project Director Bournemouth, Dorset
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Ross BrookeJill Glasgow, HR/Office Support Manager Newbury, Berkshire
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Special Auction ServicesLaura Inglut, Administration & Accounts Newbury, Berkshire
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Bluebird HolidaysSteve Ring Weymouth, Dorset
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St James Place Wealth ManagementMalcolm Edwards FPFS, Chartered Financial Planner
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iMAGCharli Harding, Co-founder & Director Poole, Dorset
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Pancreatic Cancer ActionAli Stunt, Founder & Chief Executive Oakhanger, Hampshire
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RollalongMichael Bretton, IT Manager Wimborne, Dorset
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Carlisle Fluid TechnologiesDan Banning, IT Bournemouth, Dorset.
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Bomb CosmeticsCharlotte Chambers Bournemouth, Dorset.
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St John AmbulanceElaine Leighton, Sales and Marketing Manager Dorchester, Dorset.
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The Watercress CompanyAndrea Guppy, Senior Administrator Basingstoke, Hampshire.
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Platform One LimitedJeremy Sims, Operations Manager Wimborne, Dorset.
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Admiral Marine LtdJane Dodd, Business & Financial Manager Salisbury, Wiltshire.
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The IT DepartmentMatthew Newnham, Strategic Development Manager Bournemouth, Dorset.
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Chapman+CoVicky Dalton, Practice Manager Winchester, Hampshire.
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Budmouth CollegeDavid Bone, Director of HR and Finance Weymouth, Dorset
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Barrell Tree ConsultancyRosalind Barrell, Company Secretary Fordingbridge, Hampshire.
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United World School of EnglishYvette, Director of Studies Bournemouth, Dorset.
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Hearnes Estate AgentsSally Gravener, Managing Director Bournemouth, Dorset.
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Abacus Repro LimitedKevin Smith Salisbury, Wiltshire.
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Frost & CompanyStephen Frost Wimborne, Dorset.
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Lynch Lane Offices LimitedCharlotte Buckle, Director Weymouth, Dorset.
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Comms UK LimitedGeoff Timms, Managing Director Wimborne, Dorset.
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Northampton DieselClaire Payne Northampton
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VCP Services LTDVince Clamp, Director Pennington, Hampshire.
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Marden Edwards LtdPierre Daniel, Purchasing Manager Wimborne, Dorset.
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Dupli-ServiceRichard Ferns, Business Owner Poole, Dorset.
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Craftwood Banqueting Seating SpecialistsMandy Lofthouse, Finance Director Hurn, Christchurch, Dorset.
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Kings Bench ChambersAlan Conner, Senior Clerk Christchurch, Dorset.
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Mortgage IntelligenceRichard Morgan, Project Manager Bournemouth, Dorset.
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Parkstone Grammar SchoolGavin Glegg, Administrator Poole, Dorset.
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Rowe Financial & Insurance Services LtdBecky Rowe, Director Salisbury, Wiltshire.
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Aim AviationDavid Ward, Finance Director Christchurch, Dorset.
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PP PrintingRichard Oswald Christchurch, Dorset.
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SchlumbergerChristine Herring, Facilities Supervisor Southampton, Hampshire
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Mark Pincott MPA AssociatesMark Pincott Bournemouth, Dorset.
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