As a specialist volume printer it was important that Dupli-Service not only had heavy duty equipment, capable of printing high volumes at speed, but that they also had excellent print quality and reliability. In an age of throw away technology, this is often hard to find.

After much research we chose Collate Business Systems Ltd as our supplier early in 2008 and secured both a colour and a mono production machine. As they were Konica Minolta Authorised dealers, they carried the Minolta seal of approval which gave us confidence they knew all about the machines they offered.

Dupli-Service have not been disappointed in the equipment or the excellent service Collate provide. The service desk manager and the team are bright, helpful and always come back to you and keep you informed. The accounts department are efficient and helpful when you have any queries, and the engineers are knowledgeable, polite, and friendly and resolve any issues quickly – it’s apparent they know exactly what they are doing. We are always treated like we matter and nothing is ever too much trouble if we have a problem.

So after 5 years when it came to upgrading our machines we thought things couldn’t get any better. But upon receiving our new machines they came fitted with this magic software, no more reporting meter readings or watching toner levels. It’s all monitored by them and sent in plenty of time.

I can’t recommend Collate highly enough, they really do put their customers first and service is of the utmost importance to the whole team there.