Implementing Enterprise Content Management

Implementing Enterprise Content Management

A standard project when implementing Enterprise Content Management starts by reviewing your strategic plans and identifying the business needs and processes that contribute to the successful achievement of the plan:

  • Once needs are established and aligned to the strategic plan, determine the scope of an initial process and the relevant content management components including identifying factors for success
  • Analyse a customer’s existing environment, including existing business applications, workflow and document and information touch points
  • When the initial process and subsequent processes for ECM deployment are agreed, an ECM solution can be designed and tested
  • Complete an implementation plan including the people, roles and timescales involved
  • Following the successful completion of the initial implementation the ECM solution can be rolled-out to other departments and processes
  • Following the implementation, support is delivered via a combination of on-site, remote access and telephone depending upon the specific support requirement

When implementing Enterprise Content Management, not all projects follow these steps exactly. Some start from a specific problem – such as wasted time finding misplaced or lost documents, frustrations caused by physical storage and wasted space – or just recognising a way of eliminating manual data entry. But successful projects will include most of the above steps at some time during the implementation of the Enterprise Content Management project.

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